Transaction Monitoring & Digital Experience View
Monitor application performance, transaction health, user engagement, mobile reliability, and web experience — rolling 3-month view
Full Delivery Chain
Core Transaction Metrics — Last 3 Months
Total KPIs Monitored
48
KPIs tracked across all apps
Total Transactions
2.84M
Across all monitored KPIs
Success Percentage
97.4%
Avg success across all KPIs
Average TAT
1.38s
Avg turnaround time
User Engagement Metrics
Total Users
1.24M
Cumulative registered users
MAU
386K
Monthly active users
DAU
94K
Daily active users
DAU / MAU Ratio
24.4%
94K / 386K
Crash Rate
0.82%
Sessions ending in crash
ANR Rate
0.47%
App Not Responding sessions
Mobile Performance
Cold Start Time
2.1s
Avg app launch time
Crash-Free Sessions
99.18%
100% − crash rate
ANR-Free Sessions
99.53%
100% − ANR rate
Performance Degradation
+0.12s
Current TAT vs 3-month avg
Web Performance KPIs
Page Load Time
1.92s
Avg page load
API Latency
284ms
Avg API response time
Error Rate
1.3%
HTTP errors / total requests
Response Time P95
3.4s
95th percentile response
Availability
99.7%
Uptime over last 3 months
Calculated KPIs
Txn Success Rate
97.4%
Successful / total txns
Txn Failure Rate
2.6%
Failed / total txns
Avg Txn TAT
1.38s
Avg processing time
DAU / MAU Ratio
24.4%
Engagement depth
Crash-Free Sessions
99.18%
100% − 0.82% crash
ANR-Free Sessions
99.53%
100% − 0.47% ANR
Txn Growth
+12%
Current vs prev month
Perf Degradation
+0.12s
TAT vs 3-month avg
3-Month Transaction Trend
Weekly successful vs failed transactions with total volume line — rolling 3-month view
Success Percentage Trend
Monthly average transaction success rate vs 97% target
Average TAT Trend
Monthly average transaction turnaround time vs 1.5s target
DAU / MAU Trend
Monthly DAU, MAU volumes and DAU/MAU engagement ratio
Crash Rate & ANR Trend
Monthly crash rate and ANR rate — 1% threshold reference line
ANR Rate Trend
Monthly App Not Responding rate vs 0.5% target
Cold Start Trend
Monthly average cold start time vs 2.0s target
Web Performance Scorecard
All key web and mobile performance KPIs with current values, targets, 3-month trend, and RAG status
| Metric | Current | Target | 3M Trend | Status |
|---|---|---|---|---|
| Page Load Time | 1.92s | < 2.0s | ↓ 7% | ● On Track |
| API Latency | 284ms | < 300ms | ↓ 12% | ● On Track |
| Error Rate | 1.3% | < 2% | ↓ 18% | ● On Track |
| Response Time P95 | 3.4s | < 3.0s | ↓ 6% | ● At Risk |
| Availability | 99.7% | > 99.5% | ↑ 0.1% | ● On Track |
| Txn Success Rate | 97.4% | > 97% | ↑ 1.2% | ● On Track |
| Avg TAT | 1.38s | < 1.5s | ↓ 8% | ● On Track |
| Crash Rate | 0.82% | < 1% | ↓ 15% | ● On Track |
| ANR Rate | 0.47% | < 0.5% | ↓ 11% | ● On Track |
| Cold Start | 2.1s | < 2.0s | ↓ 9% | ● At Risk |
| DAU/MAU Ratio | 24.4% | > 20% | ↑ 2% | ● On Track |
| Txn Failure Rate | 2.6% | < 3% | ↓ 14% | ● On Track |
Top Failing Transactions
Transactions with highest failure counts and rates — sorted by failure volume
| # | Transaction | Application | Failure Count | Failure Rate | Avg TAT | Severity |
|---|---|---|---|---|---|---|
| 1 | Payment Gateway Auth | PayApp | 1,842 | 8.4% | 4.2s | Critical |
| 2 | Account Balance Fetch | BankingCore | 1,204 | 5.1% | 3.8s | Major |
| 3 | OTP Verification | AuthService | 986 | 4.7% | 2.9s | Major |
| 4 | Fund Transfer Initiation | PayApp | 742 | 3.9% | 5.1s | Critical |
| 5 | Statement Download | BankingCore | 618 | 3.2% | 6.4s | Minor |
| 6 | Loan EMI Calculation | LoanApp | 524 | 2.8% | 2.1s | Major |
| 7 | KYC Document Upload | OnboardApp | 412 | 2.4% | 7.2s | Minor |
| 8 | Credit Score Fetch | CreditApp | 388 | 2.1% | 3.4s | Minor |
Calculated KPI Definitions
Formulas used to derive each transaction monitoring and digital experience metric
Transaction Success Rate
Successful Transactions ÷ Total Transactions
Transaction Failure Rate
Failed Transactions ÷ Total Transactions
Average Transaction TAT
Sum of all transaction times ÷ Total transactions
DAU / MAU Ratio
Daily Active Users ÷ Monthly Active Users
Crash-Free Sessions
100% − Crash Rate
ANR-Free Sessions
100% − ANR Rate
Performance Degradation
Current TAT − 3-Month Average TAT
Transaction Growth
Current Month Transactions − Previous Month Transactions